Work with us 


Title: KEEN London Volunteer Coordinator

Role type: Permanent — Full Time

Hours: 35 hours pw. Evening and weekend work (for example volunteer training or attending young people’s sessions) required on a monthly basis with time off in lieu. Open to discussing arrangements for flexible working.

Salary: £25000 – £28000 dependent on experience. Additional benefits include access to our Employee Assistance Programme.

Location: KEEN London Office, Unit W1, 8 Woodberry Down, London, N4 2TG (Currently, home working is advised in line with government guidelines)

About KEEN London

KEEN London’s vision is that every child has the chance to enjoy games and leisure activities and none are left behind due to disability.

We provide free sports and games sessions with one to one support to disabled children and their siblings. Over 100 families across London are members of the KEEN family and we provide more than 6,000 hours of supported care to disabled children every year.

During 2020, in response to the Coronavirus pandemic we have adapted our service to deliver a range of new projects including online sessions, one-to-one supported video calls and smaller outdoor group sessions.

Role Description:

We are a small but growing charity and over the past 5 years we have expanded our activities and reach significantly. We now run our weekend activity sessions over 3 sites in North, South and East London. In order to deliver these activities, we rely on a diverse pool of skilled and engaged volunteers. Our volunteers are central to what we do and the volunteer coordinator has the responsibility for recruiting and supporting this fantastic team day to day, while leading on how we develop and improve volunteers’ experience and impact now and in the future.

Inevitably the impact of Covid has meant that we have had to react quickly and change some of the ways we do things. We have all learned new skills along the way and found different ways of making an impact on the children and families who use our services. It’s a great time to join the KEEN London family. 


Volunteer Management

  • Make sure that volunteering at KEEN London is a positive and fun experience.
  • Manage the volunteer population to make sure that there are sufficient volunteer numbers to deliver all planned activities
  • Work closely with the Session Coordinators, sharing information and volunteer feedback.
  • Monitor and maintain our online applications portal.

Recruitment and retention

  • Attend volunteer fairs and community recruitment events and produce and monitor advertisements for volunteers using online portals such as Vinspired, Team London and Universities.
  • Highlight areas of need within the organisation and conduct targeted recruitment.
  • Communicate regularly with all volunteers, rewarding positive achievements and reinforcing the volunteer agreement and policy.

Strategy and Development

  • Develop a volunteer recruitment and retention strategy.
  • Conduct regular steering groups with volunteers to gain feedback and insight into their experience.
  • Develop and deliver volunteer training so that all volunteers are able to meet their potential and complete their volunteer roles effectively.
  • Provide input and support volunteers to engage with our ongoing work on equity, diversity and inclusion.
  • Support and contribute to other ongoing organisational projects as relevant.

Policy and Evaluation

  • Carry out regular data analysis on our volunteer database, tracking attendance, monitoring volunteering trends and making recommendations on future directions.
  • Develop and maintain volunteering policies and procedures and keep on top of any changes in legislation, trends in volunteering and sector good practice.

Required Experience and Skills

Experience Essential Desirable
Managing and recruiting volunteers x  
Working in a youth and/or disability environment x  
Data input and analysis ideally using Salesforce or similar CRM x  
Previous experience as a volunteer x  
Designing and delivering training   x
Abilities and Skills    
Excellent organisation and time management skills x  
Able to work independently and as part of a team x  
Able to communicate effectively with a diverse range of people x  
High level of proficiency in written and spoken English x  
Knowledge of safeguarding and child protection legislation   x

Person Specification

If you are passionate about volunteering, this could be the job for you. Our ideal candidate is creative, friendly, enthusiastic, organised, adaptable and approachable. As the first person a volunteer in KEEN London may meet, the Volunteering Coordinator will be the face of the organisation. We are at a key stage of strategic development within the organisation and are looking for someone who is keen to have a progressive role in the future of the charity.

We are looking for candidates who share KEEN London’s values i.e. inclusive; compassionate and supportive; committed to high standards; trustworthy; respectful; accountable and fun.

We are proud of the difference we make to the lives of children and young people so if you would like to be a part of this, we’d love to hear from you.


If you have the skills and experience we’re looking for, please send your CV, up to date Linkedin profile or other outline of your employment history to by 12pm on Friday 8th January.

We aim to represent the diversity of our local communities and positively encourage applications regardless of age, race or ethnicity, gender, sexual orientation, disability, religion or belief.

All applicants must have existing Right to Work in the UK.

Interviews are expected to commence week beginning Monday 11th January and flexible options will be offered.

Thanks to all of you at Keen for giving me as a parent, an opportunity to say how grateful we are for the respite we get every Saturday.It has transform our Saturday’s. We started coming to the session at the start of 2014 and we have rarely missed any sessions. My daughter who has autism and muscle dystrophy enjoys going and looks forward to the jam packed activities which are always fun and talks about them endlessly. The coaches are all very experience and help the kids and encourages them to get involve or just talk to them and listen. In the summer my daughter went to her first residential trip for 2 days.She had so much fun and still talks about it to this day.They also went to the Aquarium and soft play. Thank you all for your support.

Stella, KEEN parent